Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused
- With tags attached
- In its original packaging
- Accompanied by proof of purchase
To start a return, contact us at:
info@isalium.com
Returns should be sent to:
Isalium London
160 Barton Street
Gloucester
GL1 4EN
United Kingdom
Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@isalium.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You receive the wrong item
We will evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns on:
• Custom-made or altered garments
• Bespoke orders or tailored alterations
• Personalized items made to your measurements
• Sale items
• Gift cards
We also cannot accept returns on items that:
• Have been worn
• Have been damaged after delivery
• Are returned without original packaging
If you have questions about a specific item or service, contact us before placing your order.
Exchanges
The fastest way to receive a different item is to return the original item first. Once the return is accepted, you can place a new order.
European Union 14 day cooling off period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be:
- Unworn and unused
- With tags attached
- In original packaging
- Accompanied by proof of purchase
Refunds
We will notify you once we receive and inspect your return.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, contact:
info@isalium.com
