Frequently Asked Questions
Ordering & Customisation
How do I place an order for a bespoke kaftan or agbada?
You can book a consultation through our website. We’ll discuss your preferences, take your measurements, and confirm the design before tailoring begins.
Can I customise the fabric, colour, or embroidery?
Yes. Our bespoke garments are fully customisable — from fabric selection to embroidery details and silhouette.
Do you offer ready-to-wear options?
Yes. Our limited-edition ready-to-wear pieces are available in standard sizes and can be ordered directly through the website.
Alteration Services
What types of alterations do you offer?
We offer expert garment alterations including taking in waist/sides, shortening gowns or trousers, adjusting sleeves or necklines, replacing zips, and more.
How do I book an alteration appointment?
You can either book online through our Services page or walk in to our Gloucester studio during opening hours.
Can I bring clothes not made by Isalium?
Yes, we welcome garments from any brand. Our alteration services are open to all customers.
Sizing & Fit
Do you offer a size chart?
Yes, our ready-to-wear products include a size chart to help you choose the right fit. You’ll find it on each product page or linked in our footer.
What if I’m unsure about my size?
You can select “Custom” on product pages and submit your measurements. If needed, book an in-person measurement session or use our guided “How to Measure Yourself” resource.
Are bespoke garments made to my exact measurements?
Yes, all bespoke pieces are tailored based on your personal measurements. We’ll take these during your consultation or through a guided form.
Shipping & Delivery
Do you ship internationally?
Yes. We ship worldwide. Delivery times and fees vary depending on destination.
How long does a bespoke order take?
Bespoke pieces typically take 2–4 weeks depending on design complexity and your location.
Returns & Adjustments
Can I return an item?
We do not accept returns on bespoke or made-to-order garments, nor on items sold on sale, including ready-to-wear or accessories.
Ready-to-wear items purchased at full price may be returned within 7 days of delivery, if unworn, unwashed, and in original condition with tags intact.
What if my bespoke item doesn’t fit perfectly?
We offer free adjustments on bespoke pieces within 7 days of delivery to ensure a perfect fit. Alterations beyond this window may incur an additional fee.
Studio & General Info
Where is Isalium London based?
We’re based in Gloucester, UK — proudly serving both local and international clients.
How do I book an alteration appointment?
Yes. Visits are by appointment or walk-in for alterations during our open hours. Booking is recommended for bespoke consultations.
